I have called monthly. Customer Service has been very polite but completely unable to do anything. They were "overwhelmed" with orders. They are currently processing orders from the first day of ordering-- but my order number is 200 higher than the batch they are currently processing. Since it has taken three months to get this far, they understandably cannot predict when mine will be processed. (Sarcasm intended.)
So, here it is, once again, my shout out to those of you in sunny California. This weekend, pass up coming to SMS. Instead, take your crafty budget, regardless of if it is big or small, and make the trip to see Wooten's Scrapbook Store. They are having a wonderful SALE along with selling off their fixtures! And, who doesn't need storage for all of your stash.
Fabulous store! They carry a ton of products; dies, stamps, paper, ribbon, gelatos , copics, watercolors, etc. if you need it they probably have it. The store is laid out very well and each product displayed well. Some are grouped well together in project ideas. The staff is extremely knowledgeable, kind and helpful. The products are priced very well. Parking is pretty easy but the parking lot does have a bit of seedy element to it.
I have two orders pending with this company. One placed 6/3/17 and the next placed 7/8/17. Both show "awaiting fulfillment ". When I emailed asking the status I got a reply stating they are behind and I can call and cancel the order if I wish. I want the supplies so I won't cancel YET!! My credit card has been charged for both orders. I can assure you I will NOT order from this company again. Even though their prices may be slightly lower than other companies waiting this long for delivery takes away the advantage of the lower prices. Over all I am EXTREMELY Disappointed.
With their new site, customers now have the option to pay with paypal when it comes time for your order to be packaged. If you need something now and can't get to the store, order it elsewhere. I hate to send business away from such a great store and such wonderful people, but it is what it is. I only order online what I don't need right away, can't get to the store, and/or when I want to take advantage of the amazing deals they have that you can't get anywhere else. They also carry product you can't get anywhere else at times. I am fortunate enough to be close enough to make the trip to her store when I need to most of the time.
I have been buying from Stacey since I found her about three years ago. I love her video classes and she is so real you can't help but love her. The only reason I didn't give this review 5 stars is because of the shipping times. Yes!!! She means it ship when it ships. She tells you up front so don't grow impatient. You will get your stuff and you will be happy with it. I ordered from the last big sale (July 16, 2016) and still haven't gotten my product. The thing is....you can't get the SMS products anywhere else. Her products are exclusive and really good and the prices are fair. She tries to give you as much for your money as she possibly can. She really cares. I have never been to the store (it is on my bucket list) but I have learned so much from her. All I can say is that the SMS products are yummy and she is so cute and the SMS team is doing the best they can. Have some patience - it's hard I know but it will be well worth it!
Please come into our online store and feel free to shop around. Take a look at our monthly specials as well as our already low low prices. Because we are strictly online we are able to keep our prices below the competition. We have scrapbooking stickers, tools, paper, die cuts, eyelets, buttons, stamps, stamp pads, and many other items. We carry over 100 brand names such as Jolee's, Sandylion, Soft Spoken, Pebbles Inc., EK Success, Provo Craft, Making Memories, Kaisercraft, Darice, K & Company, DaisyD, Spellbinders and many more.
The following photographs show some of the pages from a "Memorial of Friendship" scrapbook kept by Anne Wagner, a British woman, between 1795 and 1834. She belonged to the same social circle as the poet Percy Bysshe Shelley. Anne Wagner's scrapbook includes pages she created, as well as contributions from friends and relatives. The scrapbook contains handwritten poems, notes left by friends and relatives, and decoupage ephemera like locks of hair, decorative paper clippings, ribbons, and detailed watercolour sketches.