I have called monthly. Customer Service has been very polite but completely unable to do anything. They were "overwhelmed" with orders. They are currently processing orders from the first day of ordering-- but my order number is 200 higher than  the batch they are currently processing. Since it has taken three months to get this far, they understandably cannot predict when mine will be processed. (Sarcasm intended.)  
Jump up ^ Sensational Page Ideas for Scrapbooks. Cincinnati, OH: Memory Makers. 2004. p. 31. ISBN 1-892127-49-0. Your hands should be clean and oil free when handling photographs and documents. Oil and dirt can rub off your fingers and onto the documents and photos causing damage and deterioration. Using a pair of inexpensive photography cotton gloves will help keep oily fingerprints from causing long-term damage.
I have been buying from Stacey since I found her about three years ago.  I love her video classes and she is so real you can't help but love her.  The only reason I didn't give this review 5 stars is because of the shipping times.  Yes!!! She means it ship when it ships. She tells you up front so don't grow impatient.  You will get your stuff and you will be happy with it.  I ordered from the last big sale (July 16, 2016) and still haven't gotten my product.  The thing is....you can't get the SMS products anywhere else.  Her products are exclusive and really good and the prices are fair.  She tries to give you as much for your money as she possibly can.  She really cares.  I have never been to the store (it is on my bucket list) but I have learned so much from her.  All I can say is that the SMS products are yummy and she is so cute and the SMS team is doing the best they can.  Have some patience - it's hard I know but it will be well worth it!
Waterproof and fade-proof pens for journaling will keep your scrapbook timeless. Pencils are handy for sketching out custom fonts or for marking borders when you may need to erase your work. Try adding your own comments or doodles with coloured pens ranging from fat to skinny tip. If you can’t decide which colour will match with your theme, a classic black ink pen is always a good choice. Handwritten notes detailing facts like dates, locations, and moods are an easy way to personalize your journal and make your entries more memorable and meaningful. 
After you have glued the photo to the matting paper, then cut the other two sides so that you end up with a frame around the photos. An ideal mat will provide a visual space between the paper and the photo, regardless as to whether you’re using a solid color or not. When selecting the color of the mat, you should first consider the dominant color together with the minor colors in the background.
K&COMPANY-SMASH Blue Folio Bundle. This kit is a packed full of fun items and will help you get a jump on creating your first SMASH project. This package contains one 8x10 inch folio with photo sleeves, one SMASHstick pen and glue, one elastic pen band, seventy sticky notes, one list pad, one wallet folio, two paper clips, eight sticker strips, one roll of tape, one resealable decorative bag. Imported.

Doodles, photos, sketches, paintings, oh my! Journals are more free-form and try to capture the essence of the moment without being too precious about it. Perfectionists need not apply here. Let yourself relax (it’s ok to do this while on vacation AND when you return to real life) and let your mind and hand wander across your journal. You can create vintage looks with old magazines or glue, too.

Just watched the owner of this business berate the employees at a local restaurant for about ten minutes. All while wearing the sweatshirt bearing her company logo and repeatedly touting the fact that she was a local business owner. Good for her I guess? Super professional of her. So go here if you support that kind of behavior. Or you could just hit up the local craft stores instead.
Following the lead of Keeping Memories Alive (which was originally in the smaller building next door and named The Annex in its early years), many other stores have popped up and cater to the scrapbooking community. These shops provide many of the necessary tools for every scrapbooker's needs. Besides Keeping Memories Alive, these include companies such as Creative Memories, Making Memories, Stampin' Up!, and Close to My Heart.
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