People who are complaining are probably not watching Stacey's YouTube videos, or are simply not understanding that "It ships when it ships" is the bottom line. They tell you truthfully , upfront so you have a chance to make the decision to purchase, so I feel it's very unfair to then get upset when your purchase doesn't arrive in a time frame that you decided would be acceptable in your own mind.

One of the key components of modern scrapbooking is the archival quality of the supplies. Designed to preserve photographs and journaling in their original state, materials encouraged by most serious scrapbookers are of a higher quality than those of many typical photo albums commercially available. Scrappers insist on acid-free, lignin-free papers, stamp ink, and embossing powder. They also use pigment-based inks, which are fade resistant, colorfast, and often waterproof. Many scrappers use buffered paper, which will protect photos from acid in memorabilia used in the scrapbook. Older "magnetic" albums are not acid-free and thus cause damage to the photos and memorabilia included in them. Gloves, too, are used to protect photos from the oil on hands.[23]

They curently do not charge your credit card until it is being packaged for shipping.  They don't hide anything.  "it ships when it ships."  They announce this all the time, especially when they are coming up to their busy times of year.  I can't imagine how many orders they get during her big event times of the year mentioned above.  Must be in the thousands.
Please do NOT purchase anything online or order in the store or you may wait over 3 months like me to receive your PAID product!!! A friend and I went to this store in August 2013 and I ordered a $ 9 stamp set and she ordered a Halloween die for less then $10. The store sale was 20% off entire store. My friend grabbed the last stamp "My Favorite Things a la modes Fight like a Girl" and so I paid for it and Stacey said she would still give us the 20% off and ship both our orders to us free since they were out of stock on these items. I gave her my address to mail both items to save her shipping costs. A couple of months went by and I contacted Stacey on her facebook page for the store 12/9/13 inquiring about our product. She told me our order was mailed out late October 2013 and she would contact USPS and if she had to then resend another order and call me to verify my address. I left my address on her facebook page and still have not heard from her as of DECEMBER 14, 2013 !! I filled out a complaint online to the Better Business Bureau. I received a confirmation email from BBB stating she has until January 17, 2014 to respond to this complaint. I read Several complaints on her facebook page about the poor or lack of customer service on prepaid orders, especially online orders never being fulfilled, customers never being contacted on their orders. Stacey's response to one lady was "We are a small Mom and Pop shop...." WOW ! Really! I think it's ridiculous that she continues to have Big sales events, free make and takes every weekend, and people are prepaying for orders either in her store or online and yet we all sit here and wait for our PREPAID merchandise !!! Doesn't matter if a store is big or small...Customer's shouldn't have to wait over 3 months to receive something they already paid for and not one person from her store contact the customer!!!
K&COMPANY-SMASH Blue Folio Bundle. This kit is a packed full of fun items and will help you get a jump on creating your first SMASH project. This package contains one 8x10 inch folio with photo sleeves, one SMASHstick pen and glue, one elastic pen band, seventy sticky notes, one list pad, one wallet folio, two paper clips, eight sticker strips, one roll of tape, one resealable decorative bag. Imported.
Scrapbooking is a method of preserving, presenting, arranging personal and family history in the form of a book, box, card. Typical memorabilia include photographs, printed media, and artwork. Scrapbook albums are often decorated and frequently contain extensive journaling. Scrapbooking started in the United Kingdom in the nineteenth century, but is now primarily a United States phenomenon.
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