Scrapbooking is one of the largest categories within the craft and hobby industry and now considered[by whom?] to be the third most popular craft in the nation. From 1996 through 2004, sales of scrapbooking products increased across the United States. In 2005, annual sales flattened for the first time after many back to back years of double growth. From 2006 through 2010 traditional scrapbooking sales have declined, while digital forms of scrapbooking have grown. Traditional scrapbooking sales for 2010 have declined to about $1.6 billion in annual sales from a peak of about $2.5 billion in 2005.[28]
They curently do not charge your credit card until it is being packaged for shipping.  They don't hide anything.  "it ships when it ships."  They announce this all the time, especially when they are coming up to their busy times of year.  I can't imagine how many orders they get during her big event times of the year mentioned above.  Must be in the thousands.

OK, cancel my order. Oh no--they report they "cannot" cancel my order Computer quirk?. (No, this is being done manually. The orders were printed out and are kept in binders. The way you cancel it is to remove the order page from the binder!) Meanwhile, no apologies from the owner, no updates, no "sorry we screwed up by drastically underestimating demand and here's a coupon for you.."


Yes lots of product but don't be in a hurry for orders. I received order today of order placed ONE YEAR AGO on July 18, 2016. And it wasn't complete because one item had been "discontinued". I don't believe it for a minute. If been asking and asking and was told it ships when it ships. I asked again on 17th and low and behold they found only part of my order in the sinkhole of orders. Might have lots of good product but if going to have sales be sure to have staff to ship orders before you start yet ANOTHER sale.

And, for your chance to be a WINNER WINNER CHICKEN DINNER Peep here at SMS let's give DoCrafts Jon, from across the Pond a hearty shout out! Tell him just how much you LOVE their Anita's Foiled Decoupage if you have played with them before! Or...if this is your first time seeing these goodies from DoCrafts, tell him how much you would LOVE to try his foiled decoupage.
Now, sadly, we do not ship 12 x 12 paper as we are just not good at it! We don't want you to have any bent corners :) So, we are stocking their 8 x 8 Paper Pads and all the lovely embellishments to go with! I have to give Graphic 45 and their wonderful staff a BIG SHOUT OUT as they have all... been so wahooo kachooo ahhhmazing! I think that they are as excited to be back at SMS as we are to have their newest lovelies that so make my heart happy!!
They have been updating their systems and hiring new employees, but in order to continue giving the deep discounts to their customers and still be profitable, they can't go hiring hundreds of employees to manage all their orders or spend tens of thousands on a better system.  They offer free shipping on most items with a $50 or more order.  There are a few items that weigh so much they cannot offer free shipping.  With each new change that has been implemented, there have been improvements on shipping times.  They are doing what they can and eventually they will find that formula that works best to reduce ship times to the best they possibly can.  It's all a matter of finding those solutions.  The owners of this store really want the best for their customers which is why they work so hard to get amazing products at amazing prices.
Please do NOT purchase anything online or order in the store or you may wait over 3 months like me to receive your PAID product!!! A friend and I went to this store in August 2013 and I ordered a $ 9 stamp set and she ordered a Halloween die for less then $10. The store sale was 20% off entire store. My friend grabbed the last stamp "My Favorite Things a la modes Fight like a Girl" and so I paid for it and Stacey said she would still give us the 20% off and ship both our orders to us free since they were out of stock on these items. I gave her my address to mail both items to save her shipping costs. A couple of months went by and I contacted Stacey on her facebook page for the store 12/9/13 inquiring about our product. She told me our order was mailed out late October 2013 and she would contact USPS and if she had to then resend another order and call me to verify my address. I left my address on her facebook page and still have not heard from her as of DECEMBER 14, 2013 !! I filled out a complaint online to the Better Business Bureau. I received a confirmation email from BBB stating she has until January 17, 2014 to respond to this complaint. I read Several complaints on her facebook page about the poor or lack of customer service on prepaid orders, especially online orders never being fulfilled, customers never being contacted on their orders. Stacey's response to one lady was "We are a small Mom and Pop shop...." WOW ! Really! I think it's ridiculous that she continues to have Big sales events, free make and takes every weekend, and people are prepaying for orders either in her store or online and yet we all sit here and wait for our PREPAID merchandise !!! Doesn't matter if a store is big or small...Customer's shouldn't have to wait over 3 months to receive something they already paid for and not one person from her store contact the customer!!!
Yes lots of product but don't be in a hurry for orders.  I received order today of order placed ONE YEAR AGO on July 18, 2016.  And it wasn't complete because one item had been "discontinued".  I don't believe it for a minute.  If been asking and asking and was told it ships when it ships.  I asked again on 17th and low and behold they found only part of my order in the sinkhole of orders.  Might have lots of good product but if going to have sales be sure to have staff to ship orders before you start yet ANOTHER sale.
Marielen Wadley Christensen (pronounced as the names "Mary Ellen"), of Elk Ridge, Utah, United States (formerly of Spanish Fork, Utah) is credited with turning scrapbooking from what was once just the ages-old hobby into the actual industry containing businesses devoted specifically to the manufacturing and sale of scrapbooking supplies. She began designing creative pages for her family's photo memories, inserting the completed pages into sheet protectors collected in 3-ring binders. By 1980, she had assembled over fifty volumes and was invited to display them at the World Conference on Records in Salt Lake City. In 1981 Marielen and her husband Anthony Jay ("A.J.") authored and published a how-to booklet, Keeping Memories Alive, and opened a scrapbook store in Spanish Fork that ended up with the same name, that remains open today.[11][12]
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