This is a really cute store with everything you need for cards and scrapbooking. I came here for their "garage sale" and bought wonderful things for unbelievable prices. Their normal items are at reasonable also. BUT...if you order anything online it takes a very long to receive, regardless of "shop that didn't hop" sales. I've been waiting 10 weeks and they still cannot give me a delivery time of my products, some items are in stock but will be delivered with the "close out" items. Very disappointing.
However, I placed an order in July on the first day of a big sale....and I am still waiting for it THREE months later. I realize the advertising for the sale said that their usual shipping times would not apply during the sale, but three months without specific notice that it would be that long is simply unacceptable. I was waiting for certain items to make merchandise for Fall draft fairs. Well, forget that-- I have had to go out and buy what I needed. (These are all dies that don't get used up. Maybe I will get my money back if I sell t hem on Ebay-- someday.)
I love this store. The employees and the owner are friendly. And they have the widest selection of product across many companies I have ever seen. If they are out, they will order it for you. Yes online orders do take a while, but you have to understand, they are a mom and pop store that gets so many orders, it is impossible for them to get the orders out as timely as many people would like. Especially if you order during their super busy times of the year like Shop Hop, Sizzix warehouse sale, Spellbinders warehouse sale, and CHA. If you need something sooner, go to the store and buy it. If you can wait and don't need it any time soon, but want it, then place and order. They curently do not charge your credit card until it is being packaged for shipping. They don't hide anything. "it ships when it ships." They announce this all the time, especially when they are coming up to their busy times of year. I can't imagine how many orders they get during her big event times of the year mentioned above. Must be in the thousands. With their new site, customers now have the option to pay with paypal when it comes time for your order to be packaged. If you need something now and can't get to the store, order it elsewhere. I hate to send business away from such a great store and such wonderful people, but it is what it is. I only order online what I don't need right away, can't get to the store, and/or when I want to take advantage of the amazing deals they have that you can't get anywhere else. They also carry product you can't get anywhere else at times. I am fortunate enough to be close enough to make the trip to her store when I need to most of the time. They have been updating their systems and hiring new employees, but in order to continue giving the deep discounts to their customers and still be profitable, they can't go hiring hundreds of employees to manage all their orders or spend tens of thousands on a better system. They offer free shipping on most items with a $50 or more order. There are a few items that weigh so much they cannot offer free shipping. With each new change that has been implemented, there have been improvements on shipping times. They are doing what they can and eventually they will find that formula that works best to reduce ship times to the best they possibly can. It's all a matter of finding those solutions. The owners of this store really want the best for their customers which is why they work so hard to get amazing products at amazing prices.
I have called monthly. Customer Service has been very polite but completely unable to do anything. They were "overwhelmed" with orders. They are currently processing orders from the first day of ordering-- but my order number is 200 higher than the batch they are currently processing. Since it has taken three months to get this far, they understandably cannot predict when mine will be processed. (Sarcasm intended.)
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For example, for a page of black and white photos, an elegant paper is usually the most suitable paper print. After you have selected a themed paper, you can then go ahead and select a cardstock matt or a coordinating plain paper to frame or mat the photos. It’s important to note that if you have selected the double paged spread, then you can either decide to use two background papers that match or you can select two papers that coordinate.
Marielen Wadley Christensen (pronounced as the names "Mary Ellen"), of Elk Ridge, Utah, United States (formerly of Spanish Fork, Utah) is credited with turning scrapbooking from what was once just the ages-old hobby into the actual industry containing businesses devoted specifically to the manufacturing and sale of scrapbooking supplies. She began designing creative pages for her family's photo memories, inserting the completed pages into sheet protectors collected in 3-ring binders. By 1980, she had assembled over fifty volumes and was invited to display them at the World Conference on Records in Salt Lake City. In 1981 Marielen and her husband Anthony Jay ("A.J.") authored and published a how-to booklet, Keeping Memories Alive, and opened a scrapbook store in Spanish Fork that ended up with the same name, that remains open today.