I have called monthly. Customer Service has been very polite but completely unable to do anything. They were "overwhelmed" with orders. They are currently processing orders from the first day of ordering-- but my order number is 200 higher than the batch they are currently processing. Since it has taken three months to get this far, they understandably cannot predict when mine will be processed. (Sarcasm intended.)
The Card Making Collection Kit from Tonic Studios is perfect for all crafters, from beginner to advance! You will receive easy-to-follow, step-by-step magazine guide which also includes 79 stunning designs that you can create using this kit. Everything from perfect paper folding to expert embossing, off-the-page DIY crafts, clever cards and elegant ideas using your kit. Regularly $70, today you can get this Kit for ONLY $19.99!
Following the lead of Keeping Memories Alive (which was originally in the smaller building next door and named The Annex in its early years), many other stores have popped up and cater to the scrapbooking community. These shops provide many of the necessary tools for every scrapbooker's needs. Besides Keeping Memories Alive, these include companies such as Creative Memories, Making Memories, Stampin' Up!, and Close to My Heart.
One of the key components of modern scrapbooking is the archival quality of the supplies. Designed to preserve photographs and journaling in their original state, materials encouraged by most serious scrapbookers are of a higher quality than those of many typical photo albums commercially available. Scrappers insist on acid-free, lignin-free papers, stamp ink, and embossing powder. They also use pigment-based inks, which are fade resistant, colorfast, and often waterproof. Many scrappers use buffered paper, which will protect photos from acid in memorabilia used in the scrapbook. Older "magnetic" albums are not acid-free and thus cause damage to the photos and memorabilia included in them. Gloves, too, are used to protect photos from the oil on hands.
With their new site, customers now have the option to pay with paypal when it comes time for your order to be packaged. If you need something now and can't get to the store, order it elsewhere. I hate to send business away from such a great store and such wonderful people, but it is what it is. I only order online what I don't need right away, can't get to the store, and/or when I want to take advantage of the amazing deals they have that you can't get anywhere else. They also carry product you can't get anywhere else at times. I am fortunate enough to be close enough to make the trip to her store when I need to most of the time.