People who are complaining are probably not watching Stacey's YouTube videos, or are simply not understanding that "It ships when it ships" is the bottom line. They tell you truthfully , upfront so you have a chance to make the decision to purchase, so I feel it's very unfair to then get upset when your purchase doesn't arrive in a time frame that you decided would be acceptable in your own mind.
Please do NOT purchase anything online or order in the store or you may wait over 3 months like me to receive your PAID product!!! A friend and I went to this store in August 2013 and I ordered a $ 9 stamp set and she ordered a Halloween die for less then $10. The store sale was 20% off entire store. My friend grabbed the last stamp "My Favorite Things a la modes Fight like a Girl" and so I paid for it and Stacey said she would still give us the 20% off and ship both our orders to us free since they were out of stock on these items. I gave her my address to mail both items to save her shipping costs. A couple of months went by and I contacted Stacey on her facebook page for the store 12/9/13 inquiring about our product. She told me our order was mailed out late October 2013 and she would contact USPS and if she had to then resend another order and call me to verify my address. I left my address on her facebook page and still have not heard from her as of DECEMBER 14, 2013 !! I filled out a complaint online to the Better Business Bureau. I received a confirmation email from BBB stating she has until January 17, 2014 to respond to this complaint. I read Several complaints on her facebook page about the poor or lack of customer service on prepaid orders, especially online orders never being fulfilled, customers never being contacted on their orders. Stacey's response to one lady was "We are a small Mom and Pop shop...." WOW ! Really! I think it's ridiculous that she continues to have Big sales events, free make and takes every weekend, and people are prepaying for orders either in her store or online and yet we all sit here and wait for our PREPAID merchandise !!! Doesn't matter if a store is big or small...Customer's shouldn't have to wait over 3 months to receive something they already paid for and not one person from her store contact the customer!!!
Because I can't figure out how to edit my 10/15/14 review: My mid-July order arrived in November-- just short of FOUR MONTHS. I stay by my review, and agree with the reviewer that you shouldn't order something you need for a specific purpose or by a specific date. I ordered things for Halloween and fall craft fairs (thinking no guaranteed shipping would still get it to me in, say, two months) and ended up having to order a couple of things elsewhere! I will need to ebay the duplicates. Any savings I had disappeared.
Various accessories, referred to as "embellishments", are used to decorate scrapbook pages. Embellishments include stickers, rub-ons, stamps, eyelets, brads, chipboard elements in various shapes, alphabet letters, lace, wire, fabric, beads, sequins, and ribbon. The use of die cut machines is also increasingly popular; in recent years a number of electronic die-cutting machines resembling a plotter with a drag knife have hit the market (e.g. The Cricut), enabling scrappers to use their computer to create die cuts out of any shape or font with the use of free or third party software. Scrapbook makers will also use magazine clippings to "decorate" a scrapbook.
Yes lots of product but don't be in a hurry for orders. I received order today of order placed ONE YEAR AGO on July 18, 2016. And it wasn't complete because one item had been "discontinued". I don't believe it for a minute. If been asking and asking and was told it ships when it ships. I asked again on 17th and low and behold they found only part of my order in the sinkhole of orders. Might have lots of good product but if going to have sales be sure to have staff to ship orders before you start yet ANOTHER sale.
I REALLY, REALLY liked this store. I travel about 60 miles to visit it. I would have given it FIVE… I REALLY, REALLY liked this store. I travel about 60 miles to visit it. I would have given it FIVE stars because I like the owner and what she is trying to do. Her creations for the Shop that Did Not Hop are fantastic! I like the Youtube videos a lot-- very helpful.
I have two orders pending with this company. One placed 6/3/17 and the next placed 7/8/17. Both show "awaiting fulfillment ". When I emailed asking the status I got a reply stating they are behind and I can call and cancel the order if I wish. I want the supplies so I won't cancel YET!! My credit card has been charged for both orders. I can assure you I will NOT order from this company again. Even though their prices may be slightly lower than other companies waiting this long for delivery takes away the advantage of the lower prices. Over all I am EXTREMELY Disappointed.
However, I placed an order in July on the first day of a big sale....and I am still waiting for it THREE months later. I realize the advertising for the sale said that their usual shipping times would not apply during the sale, but three months without specific notice that it would be that long is simply unacceptable. I was waiting for certain items to make merchandise for Fall draft fairs. Well, forget that-- I have had to go out and buy what I needed. (These are all dies that don't get used up. Maybe I will get my money back if I sell t hem on Ebay-- someday.)
A couple of months went by and I contacted Stacey on her facebook page for the store 12/9/13 inquiring about our product. She told me our order was mailed out late October 2013 and she would contact USPS and if she had to then resend another order and call me to verify my address. I left my address on her facebook page and still have not heard from her as of DECEMBER 14, 2013 !!
I go to SMS on a pretty regular basis because they have a great selection of product, some you might not see anywhere else. They also offer free make and takes, which are surely hard to come by these days especially with the amount of scrap-booking stores closing. Stacey and her staff are very helpful and very nice people. Yes, there are some difficulties with shipping certain items during certain times of the year, but that is because they truly are a Mom and Pop business. They don't have separate departments or a help line because they aren't Amazon, etc. They don't have items whisking by on conveyor belts being packed by hundreds of workers or robots, lol. I make a point to order the really good deals with no expectation of delivery dates (as Stacey says all the time, it ships when it ships), which I know can really put some people off. I look at it like this: "I may have to wait a while to get some items, but once I have it, I'm happy with my purchase and will many times have something that I couldn't get for the great price anywhere else". Also, I don't order something thinking that I will need it for a certain project trying to tell myself that it should be here in time. There are plenty of other things to purchase all over the internet for those projects! People who are complaining are probably not watching Stacey's YouTube videos, or are simply not understanding that "It ships when it ships" is the bottom line. They tell you truthfully , upfront so you have a chance to make the decision to purchase, so I feel it's very unfair to then get upset when your purchase doesn't arrive in a time frame that you decided would be acceptable in your own mind. So, after reading many reviews regarding the shipping....my advise would be just don't order if you have an issue with the shipping policy. There is always someone else out there (like me) who will gladly wait a bit longer knowing that I'm going to get a product that is extremely limited or exclusive to SMS for an exceptional price!! Stacey and her staff work very hard to bring truly exceptional and unique products to their customers, and offer imaginative ideas for using those products!! Patience is a virtue, but if you have none then oh well....your loss!! Just sayin.
The following photographs show some of the pages from a "Memorial of Friendship" scrapbook kept by Anne Wagner, a British woman, between 1795 and 1834. She belonged to the same social circle as the poet Percy Bysshe Shelley. Anne Wagner's scrapbook includes pages she created, as well as contributions from friends and relatives. The scrapbook contains handwritten poems, notes left by friends and relatives, and decoupage ephemera like locks of hair, decorative paper clippings, ribbons, and detailed watercolour sketches.