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Hmmmm.) When I emailed, I get a reply saying that they are behind on their orders and stuff like that. It's two Stamping Bella stamp sets and they don't carry this brand any where else, except of course the actual company. I am so used to my orders coming within days to, at most, a week or two, but this is way too long. I'm not too far away from the store, but they don't have these particular stamps in their store. :-/
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I gave this 3 stars because I've got mixed opinions. One, i have two things on order since the 18th of September 2017. It is now going into week 4, and still haven't gotten the order. (Do they have favorite customers and tend to them first? Hmmmm.) When I emailed, I get a reply saying that they are behind on their orders and stuff like that. It's two Stamping Bella stamp sets and they don't carry this brand any where else, except of course the actual company. I am so used to my orders coming within days to, at most, a week or two, but this is way too long. I'm not too far away from the store, but they don't have these particular stamps in their store. :-/ Two, on the other side of the coin, I've also been in their store! How neat and clean it is! And the people there are oh so friendly, too. And this is the first store I've gone to that has the LAWN FAWN products! And they sell the stamps and dies as a bundle! Don't know if that is a good or bad thing, tho. I actually just got started into rubber stamping and die cutting and stuff. (I have had a Sizzix Big Kick machine for years, and haven't used it much. Finding out that these die cuts that are available with some stamps work with this machine, got me into using it again!) You see, I do cross stitch. But the magazines I get from the bookstore comes from the uk. And two magazines went out of production, so there aren't many cross stitch designs for cards, anymore. So i thought i would try cross stitching designs with rubber stamping (cling/clear, whatever you call it) combined! I got a little claustrophobic once when I went on a Saturday, (although my doctor called it an anxiety attack, when the same symptoms occured a couple years ago where I used to work!) so i avoid going on Saturdays. I found out it was probably coupon day or the anniversary sale or something when I went, so oh well, no coupons for me. Avoiding saturdays there from now on, might be a good idea for me. Also, also on a good note, I've seen a few of Stacey's videos and have learned some things. For instance, now i know the difference between a Sizzix Big Kick and a Sizzix Big Shot! And now i know why I don't see the Big Shot in Joann's or Michael's! (I hear more of the Big Shot than the Big Kick, so I wanted to find out the difference between them.) Anyway, thanks for what you do in the store. Wish your shipping could be a little better, though. Thats why the loss of two stars.
I love this store. The employees and the owner are friendly. And they have the widest selection of product across many companies I have ever seen. If they are out, they will order it for you. Yes online orders do take a while, but you have to understand, they are a mom and pop store that gets so many orders, it is impossible for them to get the orders out as timely as many people would like. Especially if you order during their super busy times of the year like Shop Hop, Sizzix warehouse sale, Spellbinders warehouse sale, and CHA. If you need something sooner, go to the store and buy it. If you can wait and don't need it any time soon, but want it, then place and order. They curently do not charge your credit card until it is being packaged for shipping. They don't hide anything. "it ships when it ships." They announce this all the time, especially when they are coming up to their busy times of year. I can't imagine how many orders they get during her big event times of the year mentioned above. Must be in the thousands. With their new site, customers now have the option to pay with paypal when it comes time for your order to be packaged. If you need something now and can't get to the store, order it elsewhere. I hate to send business away from such a great store and such wonderful people, but it is what it is. I only order online what I don't need right away, can't get to the store, and/or when I want to take advantage of the amazing deals they have that you can't get anywhere else. They also carry product you can't get anywhere else at times. I am fortunate enough to be close enough to make the trip to her store when I need to most of the time. They have been updating their systems and hiring new employees, but in order to continue giving the deep discounts to their customers and still be profitable, they can't go hiring hundreds of employees to manage all their orders or spend tens of thousands on a better system. They offer free shipping on most items with a $50 or more order. There are a few items that weigh so much they cannot offer free shipping. With each new change that has been implemented, there have been improvements on shipping times. They are doing what they can and eventually they will find that formula that works best to reduce ship times to the best they possibly can. It's all a matter of finding those solutions. The owners of this store really want the best for their customers which is why they work so hard to get amazing products at amazing prices.
OK, cancel my order. Oh no--they report they "cannot" cancel my order Computer quirk?. (No, this is being done manually. The orders were printed out and are kept in binders. The way you cancel it is to remove the order page from the binder!) Meanwhile, no apologies from the owner, no updates, no "sorry we screwed up by drastically underestimating demand and here's a coupon for you.."