People who are complaining are probably not watching Stacey's YouTube videos, or are simply not understanding that "It ships when it ships" is the bottom line. They tell you truthfully , upfront so you have a chance to make the decision to purchase, so I feel it's very unfair to then get upset when your purchase doesn't arrive in a time frame that you decided would be acceptable in your own mind.
Also, also on a good note, I've seen a few of Stacey's videos and have learned some things.  For instance, now i know the difference between a Sizzix Big Kick and a Sizzix Big Shot!  And now i know why I don't see the Big Shot in Joann's or Michael's!  (I hear more of the Big Shot than the Big Kick, so I wanted to find out the difference between them.)
I have called monthly. Customer Service has been very polite but completely unable to do anything. They were "overwhelmed" with orders. They are currently processing orders from the first day of ordering-- but my order number is 200 higher than  the batch they are currently processing. Since it has taken three months to get this far, they understandably cannot predict when mine will be processed. (Sarcasm intended.)  
My wife goes to SMS quite literally all the time so I suppose you could say I go here all the time. I am not a scrapbook aficionado because I am quite literally "artistically challenged." I own it, I admit it, I don't try to pretend I'm anything I'm not. However, having been in this store as many times as I have with my wife, I feel the need to elaborate more specifically on the things the spouses of scrapbooking people might enjoy: + Clean restroom, always clean. Yes, we notice these things. + Lots of goodies for customers. Who doesn't like candy? + Staff is always super nice and friendly! + Stacy, the owner, is probably one of the nicest, most sincere people I've ever met. + Most important: There is a "husband chair." Suggestions: * Wi-Fi. Husbands like Wi-Fi. (A PlayStation wouldn't hurt either...) Warnings: It can get very crowded, especially when there is a sale--maybe not Costco proportions but crowded nonetheless. They have multiple registers open, and they're pretty efficient about getting people checked out. Cell service can be very spotty in the store. That's not a SMS problem but just be warned that you may not be able to make/receive calls reliably while you're in the store.
Some snacks and water are complementary... maybe I shouldn't have said that coz there might be some shameless people that would go and just grab the snacks without purchasing anything. But they are there for those scrapping. Hey, the longer you stay there, the more likely you are to buy more stuff. Yeah, I was only supposed to buy a couple of pages and cut a couple of things... I walked out with $40 worth of paper!
I purchased the Beloved Kaleidoscope die collection and absolutely love them. It took over a month to receive, but well worth the wait! I called to check on my order by phone and was helped by Claire. Claire was wonderful and fun to chat with. Thank you to Stacey for the wonderful Youtube demos, and I will be shopping with you again soon.....hoping to be able to visit the store if I can get hubby to drive me to SoCal.
I have two orders pending with this company. One placed 6/3/17 and the next placed 7/8/17. Both show "awaiting fulfillment ". When I emailed asking the status I got a reply stating they are behind and I can call and cancel the order if I wish. I want the supplies so I won't cancel YET!! My credit card has been charged for both orders. I can assure you I will NOT order from this company again. Even though their prices may be slightly lower than other companies waiting this long for delivery takes away the advantage of the lower prices. Over all I am EXTREMELY Disappointed.

I have two orders pending with this company. One placed 6/3/17 and the next placed 7/8/17. Both show "awaiting fulfillment ". When I emailed asking the status I got a reply stating they are behind and I can call and cancel the order if I wish. I want the supplies so I won't cancel YET!! My credit card has been charged for both orders. I can assure you I will NOT order from this company again. Even though their prices may be slightly lower than other companies waiting this long for delivery takes away the advantage of the lower prices. Over all I am EXTREMELY Disappointed.
This is a great book for scrapbookers. It has many ideas on scrapbook pages for people who have a lot of time and those who just have a little time. It also gives ideas on how to use color, handwriting and fonts, how to sort and store your stuff, and how to make digital pages. I found it very useful to get ideas and thought it was organized well and easy to use.
I have been buying from Stacey since I found her about three years ago.  I love her video classes and she is so real you can't help but love her.  The only reason I didn't give this review 5 stars is because of the shipping times.  Yes!!! She means it ship when it ships. She tells you up front so don't grow impatient.  You will get your stuff and you will be happy with it.  I ordered from the last big sale (July 16, 2016) and still haven't gotten my product.  The thing is....you can't get the SMS products anywhere else.  Her products are exclusive and really good and the prices are fair.  She tries to give you as much for your money as she possibly can.  She really cares.  I have never been to the store (it is on my bucket list) but I have learned so much from her.  All I can say is that the SMS products are yummy and she is so cute and the SMS team is doing the best they can.  Have some patience - it's hard I know but it will be well worth it!
Because I can't figure out how to edit my 10/15/14 review: My mid-July order arrived in November-- just short of FOUR MONTHS. I stay by my review, and agree with the reviewer that you shouldn't order something you need for a specific purpose or by a specific date. I ordered things for Halloween and fall craft fairs (thinking no guaranteed shipping would still get it to me in, say, two months) and ended up having to order a couple of things elsewhere! I will need to ebay the duplicates. Any savings I had disappeared. This store has the latest and greatest, but by the time you get it.... the stuff is no longer the "latest!" I will continue to visit when possible, but I will order elsewhere.
I placed an order for the Stampendous Houses Mouse kit for October... We shall see how long it takes to be shipped out.. I gave up ordering from them a couple years ago because it took soooooooo long to receive the order... I called today to follow up and hit the same song and dance.. We are a small mom and pop and are shopping out orders from September now.. ugggg I might have them by new years.. Good thing I didn't wanna make Christmas Cards with them.. ( Sarcasm) If you actually read these posts Stacy.. Please please please.. Work on your shipping process... It's soooooo slow..
Our Designer Templates were designed to help you take advantage of that stack of paper that you’ve probably been hanging on to. They are a simple, back-to-basics tool for cutting universally appealing shapes out of your paper that will result in gorgeous scrapbook layouts in half the time! But that is only one small part of what this product can do for you! Let’s show you what we mean!
They have been updating their systems and hiring new employees, but in order to continue giving the deep discounts to their customers and still be profitable, they can't go hiring hundreds of employees to manage all their orders or spend tens of thousands on a better system.  They offer free shipping on most items with a $50 or more order.  There are a few items that weigh so much they cannot offer free shipping.  With each new change that has been implemented, there have been improvements on shipping times.  They are doing what they can and eventually they will find that formula that works best to reduce ship times to the best they possibly can.  It's all a matter of finding those solutions.  The owners of this store really want the best for their customers which is why they work so hard to get amazing products at amazing prices.

500 Handmade with Love Stickers Seals DIY Craft Round 1" Lables with Red Heart Party Favours Specifications: Round 500 adhesive labels, each roll has 500 labels. Size: label diameter - 1 inches/2.5cm Material: high-quality kraft paper, with clear print and stiff feel. With reel design, our labels are easier to store.Sticker reads 'handmade with love' in black ink and features an eye catching red heart Decorate Thank you cards: to increase fun to Thank you cards, to show your appreciation to your family, customers or suppliers. Perfect DIY Gift Decor: Use the labels to seal food packaging such as cake, pastry, biscuit, Maccaron, chocolate and so on. Perfect for wedding, anniversary, gift or birthday parties and thank you envelopes.
Includes 79 clear totes! 13 clear zipper velcro pouches. 3 wood drawers. 7 shelves with acrylic guards. 2 optional metal rods for ribbons, washi tape, or small punches. 6 large hooks. 3  storage pockets. Cutout for electrical cords. 12 caster wheels to allow unit to glide across (most*) flooring. Fold out table and additional storage underneath.        

The Card Making Collection Kit from Tonic Studios is perfect for all crafters, from beginner to advance! You will receive easy-to-follow, step-by-step magazine guide which also includes 79 stunning designs that you can create using this kit. Everything from perfect paper folding to expert embossing, off-the-page DIY crafts, clever cards and elegant ideas using your kit. Regularly $70, today you can get this Kit for ONLY $19.99!
The advent of modern photography began with the first permanent photograph created by Joseph Nicéphore Niépce in 1826.[7] This allowed the average person to begin to incorporate photographs into their scrapbooks. However, books or albums made specifically for showcasing photographs alone were not popularized in the United States until closer to 1860. Before that point, photographs were not thought of as items to be reproduced and shared. Demand for photo albums was spurred on in large part by the growing popularity of the carte de visite, a small photograph distributed in the same manner one might a visiting card.[6]
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