Hmmmm.)   When I emailed, I get a reply saying that they are behind on their orders and stuff like that.  It's two Stamping Bella stamp sets and they don't carry this brand any where else, except of course the actual company.  I am so used to my orders coming within days to, at most, a week or two, but this is way too long.  I'm not too far away from the store, but they don't have these particular stamps in their store.  :-/

Basic materials include background papers (including printed and cardstock paper), photo corner mounts (or other means of mounting photos such as adhesive dots, photo mounting tape, or acid-free glue), scissors, a paper trimmer or cutting tool, art pens, archival pens for journaling, and mounting glues (like thermo-tac). More elaborate designs require more specialized tools such as die cut templates, rubber stamps, craft punches, stencils, inking tools, eyelet setters, heat embossing tools and personal die cut machines. A lot of time people who enjoy scrapbooking will create their own background papers by using the tools mentioned along with "fancy" textured scissors.
Furthermore, digital scrapbooking is not limited to digital storage and display. Many digital scrappers print their finished layouts to be stored in scrapbook albums. Others have books professionally printed in hard bound books to be saved as keepsakes. Professional printing- and binding-services offer free software to create scrapbooks with professional layouts and individual layout capabilities. Because of the integrated design and order workflow, real hardcover bound books can be produced more cost effectively.
I make a point to order the really good deals with no expectation of delivery dates (as Stacey says all the time, it ships when it ships), which I know can really put some people off. I look at it like this: "I may have to wait a while to get some items, but once I have it, I'm happy with my purchase and will many times have something that I couldn't get for the great price anywhere else". Also, I don't order something thinking that I will need it for a certain project trying to tell myself that it should be here in time. There are plenty of other things to purchase all over the internet for those projects!
A friend and I went to this store in August 2013 and I ordered a $ 9 stamp set and she ordered a Halloween die for less then $10.  The store sale was 20% off entire store. My friend grabbed the last stamp "My Favorite Things a la modes Fight like a Girl" and so I paid for it and Stacey said she would still give us the 20% off and ship both our orders to us free since they were out of stock on these items.  I gave her my address to mail both items to save her shipping costs.
I have called monthly. Customer Service has been very polite but completely unable to do anything. They were "overwhelmed" with orders. They are currently processing orders from the first day of ordering-- but my order number is 200 higher than  the batch they are currently processing. Since it has taken three months to get this far, they understandably cannot predict when mine will be processed. (Sarcasm intended.)  
From cute patterns to totally cohesive color palettes, Doodlebug Design is a top-seller: and it’s on SUPER sale. Shop now and save BIG on ALL Doodlebug scrapbooking supplies! With adorable embellishments to cute paper, washi tape to sweet stickers, and more, you’ll definitely want to take advantage of this discount! The discount is already taken from the regular price and reflected in the SALE price on each product page. Shop now for the best selection.

Scrapbooking crops (or "Crops") are events where 2 or more scrapbookers gather to work in a social circle on their books, cards or other projects. It is similar to the old quilting bees that used to be socially prevalent, but has been replaced by today's "Crop". Attendees bring specific supplies themselves to work on said projects and sometimes there are vendors at these events to purchase any extra scrapbooking needs. At these events ideas are shared, techniques are taught to one another, products used (e.g. cutting machines such as, Silhouette & Cricut) are learned about and attendees have a few hours to days of uninterrupted time to work on their scrapbooks, cards, or any project they are needing to accomplish. Events are planned informally at one's home, a church hall or establishments with meeting rooms to the larger attended crops that encompass days of time in a hotel, where the attendee stays in the same hotel and works in the large ballroom or conference rooms in the hotel with tens to hundreds of attendees. Some of the ways to learn about events are mainly through word of mouth, social media and community postings.
I go to SMS on a pretty regular basis because they have a great selection of product, some you might not see anywhere else. They also offer free make and takes, which are surely hard to come by these days especially with the amount of scrap-booking stores closing. Stacey and her staff are very helpful and very nice people. Yes, there are some difficulties with shipping certain items during certain times of the year, but that is because they truly are a Mom and Pop business. They don't have separate departments or a help line because they aren't Amazon, etc. They don't have items whisking by on conveyor belts being packed by hundreds of workers or robots, lol. I make a point to order the really good deals with no expectation of delivery dates (as Stacey says all the time, it ships when it ships), which I know can really put some people off. I look at it like this: "I may have to wait a while to get some items, but once I have it, I'm happy with my purchase and will many times have something that I couldn't get for the great price anywhere else". Also, I don't order something thinking that I will need it for a certain project trying to tell myself that it should be here in time. There are plenty of other things to purchase all over the internet for those projects! People who are complaining are probably not watching Stacey's YouTube videos, or are simply not understanding that "It ships when it ships" is the bottom line. They tell you truthfully , upfront so you have a chance to make the decision to purchase, so I feel it's very unfair to then get upset when your purchase doesn't arrive in a time frame that you decided would be acceptable in your own mind. So, after reading many reviews regarding the shipping....my advise would be just don't order if you have an issue with the shipping policy. There is always someone else out there (like me) who will gladly wait a bit longer knowing that I'm going to get a product that is extremely limited or exclusive to SMS for an exceptional price!! Stacey and her staff work very hard to bring truly exceptional and unique products to their customers, and offer imaginative ideas for using those products!! Patience is a virtue, but if you have none then oh well....your loss!! Just sayin.
Please do NOT purchase anything online or order in the store or you may wait over 3 months like me to receive your PAID product!!! A friend and I went to this store in August 2013 and I ordered a $ 9 stamp set and she ordered a Halloween die for less then $10. The store sale was 20% off entire store. My friend grabbed the last stamp "My Favorite Things a la modes Fight like a Girl" and so I paid for it and Stacey said she would still give us the 20% off and ship both our orders to us free since they were out of stock on these items. I gave her my address to mail both items to save her shipping costs. A couple of months went by and I contacted Stacey on her facebook page for the store 12/9/13 inquiring about our product. She told me our order was mailed out late October 2013 and she would contact USPS and if she had to then resend another order and call me to verify my address. I left my address on her facebook page and still have not heard from her as of DECEMBER 14, 2013 !! I filled out a complaint online to the Better Business Bureau. I received a confirmation email from BBB stating she has until January 17, 2014 to respond to this complaint. I read Several complaints on her facebook page about the poor or lack of customer service on prepaid orders, especially online orders never being fulfilled, customers never being contacted on their orders. Stacey's response to one lady was "We are a small Mom and Pop shop...." WOW ! Really! I think it's ridiculous that she continues to have Big sales events, free make and takes every weekend, and people are prepaying for orders either in her store or online and yet we all sit here and wait for our PREPAID merchandise !!! Doesn't matter if a store is big or small...Customer's shouldn't have to wait over 3 months to receive something they already paid for and not one person from her store contact the customer!!!
Following the lead of Keeping Memories Alive (which was originally in the smaller building next door and named The Annex in its early years), many other stores have popped up and cater to the scrapbooking community. These shops provide many of the necessary tools for every scrapbooker's needs. Besides Keeping Memories Alive, these include companies such as Creative Memories, Making Memories, Stampin' Up!, and Close to My Heart.
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