One of the key components of modern scrapbooking is the archival quality of the supplies. Designed to preserve photographs and journaling in their original state, materials encouraged by most serious scrapbookers are of a higher quality than those of many typical photo albums commercially available. Scrappers insist on acid-free, lignin-free papers, stamp ink, and embossing powder. They also use pigment-based inks, which are fade resistant, colorfast, and often waterproof. Many scrappers use buffered paper, which will protect photos from acid in memorabilia used in the scrapbook. Older "magnetic" albums are not acid-free and thus cause damage to the photos and memorabilia included in them. Gloves, too, are used to protect photos from the oil on hands.
I have called monthly. Customer Service has been very polite but completely unable to do anything. They were "overwhelmed" with orders. They are currently processing orders from the first day of ordering-- but my order number is 200 higher than the batch they are currently processing. Since it has taken three months to get this far, they understandably cannot predict when mine will be processed. (Sarcasm intended.)
I purchased the Beloved Kaleidoscope die collection and absolutely love them. It took over a month to receive, but well worth the wait! I called to check on my order by phone and was helped by Claire. Claire was wonderful and fun to chat with. Thank you to Stacey for the wonderful Youtube demos, and I will be shopping with you again soon.....hoping to be able to visit the store if I can get hubby to drive me to SoCal.
Now, sadly, we do not ship 12 x 12 paper as we are just not good at it! We don't want you to have any bent corners :) So, we are stocking their 8 x 8 Paper Pads and all the lovely embellishments to go with! I have to give Graphic 45 and their wonderful staff a BIG SHOUT OUT as they have all... been so wahooo kachooo ahhhmazing! I think that they are as excited to be back at SMS as we are to have their newest lovelies that so make my heart happy!!
So, here it is, once again, my shout out to those of you in sunny California. This weekend, pass up coming to SMS. Instead, take your crafty budget, regardless of if it is big or small, and make the trip to see Wooten's Scrapbook Store. They are having a wonderful SALE along with selling off their fixtures! And, who doesn't need storage for all of your stash.
I gave this 3 stars because I've got mixed opinions. One, i have two things on order since the 18th of September 2017. It is now going into week 4, and still haven't gotten the order. (Do they have favorite customers and tend to them first? Hmmmm.) When I emailed, I get a reply saying that they are behind on their orders and stuff like that. It's two Stamping Bella stamp sets and they don't carry this brand any where else, except of course the actual company. I am so used to my orders coming within days to, at most, a week or two, but this is way too long. I'm not too far away from the store, but they don't have these particular stamps in their store. :-/ Two, on the other side of the coin, I've also been in their store! How neat and clean it is! And the people there are oh so friendly, too. And this is the first store I've gone to that has the LAWN FAWN products! And they sell the stamps and dies as a bundle! Don't know if that is a good or bad thing, tho. I actually just got started into rubber stamping and die cutting and stuff. (I have had a Sizzix Big Kick machine for years, and haven't used it much. Finding out that these die cuts that are available with some stamps work with this machine, got me into using it again!) You see, I do cross stitch. But the magazines I get from the bookstore comes from the uk. And two magazines went out of production, so there aren't many cross stitch designs for cards, anymore. So i thought i would try cross stitching designs with rubber stamping (cling/clear, whatever you call it) combined! I got a little claustrophobic once when I went on a Saturday, (although my doctor called it an anxiety attack, when the same symptoms occured a couple years ago where I used to work!) so i avoid going on Saturdays. I found out it was probably coupon day or the anniversary sale or something when I went, so oh well, no coupons for me. Avoiding saturdays there from now on, might be a good idea for me. Also, also on a good note, I've seen a few of Stacey's videos and have learned some things. For instance, now i know the difference between a Sizzix Big Kick and a Sizzix Big Shot! And now i know why I don't see the Big Shot in Joann's or Michael's! (I hear more of the Big Shot than the Big Kick, so I wanted to find out the difference between them.) Anyway, thanks for what you do in the store. Wish your shipping could be a little better, though. Thats why the loss of two stars.
They have been updating their systems and hiring new employees, but in order to continue giving the deep discounts to their customers and still be profitable, they can't go hiring hundreds of employees to manage all their orders or spend tens of thousands on a better system. They offer free shipping on most items with a $50 or more order. There are a few items that weigh so much they cannot offer free shipping. With each new change that has been implemented, there have been improvements on shipping times. They are doing what they can and eventually they will find that formula that works best to reduce ship times to the best they possibly can. It's all a matter of finding those solutions. The owners of this store really want the best for their customers which is why they work so hard to get amazing products at amazing prices.
Warnings: It can get very crowded, especially when there is a sale--maybe not Costco proportions but crowded nonetheless. They have multiple registers open, and they're pretty efficient about getting people checked out. Cell service can be very spotty in the store. That's not a SMS problem but just be warned that you may not be able to make/receive calls reliably while you're in the store.
Marielen Wadley Christensen (pronounced as the names "Mary Ellen"), of Elk Ridge, Utah, United States (formerly of Spanish Fork, Utah) is credited with turning scrapbooking from what was once just the ages-old hobby into the actual industry containing businesses devoted specifically to the manufacturing and sale of scrapbooking supplies. She began designing creative pages for her family's photo memories, inserting the completed pages into sheet protectors collected in 3-ring binders. By 1980, she had assembled over fifty volumes and was invited to display them at the World Conference on Records in Salt Lake City. In 1981 Marielen and her husband Anthony Jay ("A.J.") authored and published a how-to booklet, Keeping Memories Alive, and opened a scrapbook store in Spanish Fork that ended up with the same name, that remains open today.