I have called monthly. Customer Service has been very polite but completely unable to do anything. They were "overwhelmed" with orders. They are currently processing orders from the first day of ordering-- but my order number is 200 higher than  the batch they are currently processing. Since it has taken three months to get this far, they understandably cannot predict when mine will be processed. (Sarcasm intended.)  
Who is ready for this weeks You Tube....Good 'cause here it is! We are featuring Inky Antics HoneyPOP Collection of stamps and honeycomb paper along with Sizzix Movers and Shapers Dies by Tim Holtz and Stephanie Barnard! Sooooo much fun to create with all of these goodies! And...they are a You Tube Yummies...so they are ON SALE in the shop and online! 
I love this store.  The employees and the owner are friendly.  And they have the widest selection of product across many companies I have ever seen.  If they are out, they will order it for you.  Yes online orders do take a while, but you have to understand, they are a mom and pop store that gets so many orders, it is impossible for them to get the orders out as timely as many people would like.  Especially if you order during their super busy times of the year like Shop Hop, Sizzix warehouse sale, Spellbinders warehouse sale, and CHA.  If you need something sooner, go to the store and buy it.  If you can wait and don't need it any time soon, but want it, then place and order.
Now, sadly, we do not ship 12 x 12 paper as we are just not good at it! We don't want you to have any bent corners :) So, we are stocking their 8 x 8 Paper Pads and all the lovely embellishments to go with! I have to give Graphic 45 and their wonderful staff a BIG SHOUT OUT as they have all... been so wahooo kachooo ahhhmazing! I think that they are as excited to be back at SMS as we are to have their newest lovelies that so make my heart happy!!

Basic materials include background papers (including printed and cardstock paper), photo corner mounts (or other means of mounting photos such as adhesive dots, photo mounting tape, or acid-free glue), scissors, a paper trimmer or cutting tool, art pens, archival pens for journaling, and mounting glues (like thermo-tac). More elaborate designs require more specialized tools such as die cut templates, rubber stamps, craft punches, stencils, inking tools, eyelet setters, heat embossing tools and personal die cut machines. A lot of time people who enjoy scrapbooking will create their own background papers by using the tools mentioned along with "fancy" textured scissors.

Please do NOT purchase anything online or order in the store or you may wait over 3 months like me to receive your PAID product!!! A friend and I went to this store in August 2013 and I ordered a $ 9 stamp set and she ordered a Halloween die for less then $10. The store sale was 20% off entire store. My friend grabbed the last stamp "My Favorite Things a la modes Fight like a Girl" and so I paid for it and Stacey said she would still give us the 20% off and ship both our orders to us free since they were out of stock on these items. I gave her my address to mail both items to save her shipping costs. A couple of months went by and I contacted Stacey on her facebook page for the store 12/9/13 inquiring about our product. She told me our order was mailed out late October 2013 and she would contact USPS and if she had to then resend another order and call me to verify my address. I left my address on her facebook page and still have not heard from her as of DECEMBER 14, 2013 !! I filled out a complaint online to the Better Business Bureau. I received a confirmation email from BBB stating she has until January 17, 2014 to respond to this complaint. I read Several complaints on her facebook page about the poor or lack of customer service on prepaid orders, especially online orders never being fulfilled, customers never being contacted on their orders. Stacey's response to one lady was "We are a small Mom and Pop shop...." WOW ! Really! I think it's ridiculous that she continues to have Big sales events, free make and takes every weekend, and people are prepaying for orders either in her store or online and yet we all sit here and wait for our PREPAID merchandise !!! Doesn't matter if a store is big or small...Customer's shouldn't have to wait over 3 months to receive something they already paid for and not one person from her store contact the customer!!!
Are you spending too much time or money on your layouts? Do you feel uninspired or uncreative? Whether you are new to scrapbooking or a long-time veteran, these obstacles can be the source of unending frustration! We believe that the key to finding joy in the journey from concept to completion is simplicity. We’d like to introduce you to a system that utilizes the power of simplicity to overcome the most common frustrations that we face as scrapbookers, regardless of our level of expertise.
During the 19th century, scrapbooking was seen as a more involved way to preserve one’s experiences than journaling or other writing-based forms of logging. Printed material such as cheap newspapers, visiting cards, playbills, and pamphlets circulated widely during the 19th century and often became the primary components of peoples’ scrapbooks.[5] The growing volume of ephemera of this kind, parallel to the growth of industrialized society, created a demand for methods of cataloguing and preserving them. This is why scrapbooks devoted solely to cataloguing recipes, coupons, or other lists were also common during this time. Until later in the 19th century, scrapbooks were seen as functional as well as aesthetically pleasing.[6] Several factors, including marketing strategies and technological advancement, contributed to the image of scrapbooking moving further toward the aesthetic plane over the years.
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