I have called monthly. Customer Service has been very polite but completely unable to do anything. They were "overwhelmed" with orders. They are currently processing orders from the first day of ordering-- but my order number is 200 higher than  the batch they are currently processing. Since it has taken three months to get this far, they understandably cannot predict when mine will be processed. (Sarcasm intended.)  

However, I placed an order in July on the first day of a big sale....and I am still waiting for it THREE months later.  I realize the advertising for the sale said that their usual shipping times would not apply during the sale, but three months without specific notice that it would be that long is simply unacceptable. I was waiting for certain items to make merchandise for Fall draft fairs. Well, forget that-- I have had to go out and buy what I needed. (These are all dies that don't get used up. Maybe I will get my money back if I sell t hem on Ebay-- someday.)

The Scrapping Bug is firmly committed to our mission statement and will continue to strive to fulfill and indeed surpass these objectives in our efforts to earn your valued business. It is our ongoing commitment at The Scrapping Bug to assist you in your desire to expand your scrapbook skills, make available the latest and most up to date products in the industry and keep your purchase price the most competitive in the market place.
* We also recommend using our WorkBox on hardwood or tile flooring. If using on carpet, you may need to add a solid surface to allow WorkBox wheels to move freely. Opening and closing the WorkBox on carpet may cause added stress on the product. If you have vinyl flooring, check the manufacturing specs to see what it can tolerate as to weight. The WorkBox can be up to 1200 lbs with added craft supplies!
This store is also a true "Mom and Pop" store that has been run by Tracey and her parents. Many of you have come to know and love this family. You were their when Tracey and her family welcomed Tracey's daughter Amber into their lives and when Tracey lost her belove...d dad. They have had up's, downs and a whole lotta hanging in their trying to keep their doors open. And, like I said, many of you So. Cal Peep's have become family to this store.
In addition to the collection of photographs, tickets, postcards, and other memorabilia, journaling is often a principal element in modern scrapbooks. Journaling is text that describes, explains, or accents the photographs on a scrapbook page. Contemporary journaling can take many forms. It can be reflective and story-like, take a reportive tone, or simply be a list of words. Journaling may also include song lyrics, quotations, and poems. The value of journaling lies in the fact that it provides an account of family histories that may otherwise not be preserved.
I go to SMS on a pretty regular basis because they have a great selection of product, some you might not see anywhere else. They also offer free make and takes, which are surely hard to come by these days especially with the amount of scrap-booking stores closing. Stacey and her staff are very helpful and very nice people. Yes, there are some difficulties with shipping certain items during certain times of the year, but that is because they truly are a Mom and Pop business. They don't have separate departments or a help line because they aren't Amazon, etc. They don't have items whisking by on conveyor belts being packed by hundreds of workers or robots, lol. I make a point to order the really good deals with no expectation of delivery dates (as Stacey says all the time, it ships when it ships), which I know can really put some people off. I look at it like this: "I may have to wait a while to get some items, but once I have it, I'm happy with my purchase and will many times have something that I couldn't get for the great price anywhere else". Also, I don't order something thinking that I will need it for a certain project trying to tell myself that it should be here in time. There are plenty of other things to purchase all over the internet for those projects! People who are complaining are probably not watching Stacey's YouTube videos, or are simply not understanding that "It ships when it ships" is the bottom line. They tell you truthfully , upfront so you have a chance to make the decision to purchase, so I feel it's very unfair to then get upset when your purchase doesn't arrive in a time frame that you decided would be acceptable in your own mind. So, after reading many reviews regarding the shipping....my advise would be just don't order if you have an issue with the shipping policy. There is always someone else out there (like me) who will gladly wait a bit longer knowing that I'm going to get a product that is extremely limited or exclusive to SMS for an exceptional price!! Stacey and her staff work very hard to bring truly exceptional and unique products to their customers, and offer imaginative ideas for using those products!! Patience is a virtue, but if you have none then oh well....your loss!! Just sayin.
The advent of modern photography began with the first permanent photograph created by Joseph Nicéphore Niépce in 1826.[7] This allowed the average person to begin to incorporate photographs into their scrapbooks. However, books or albums made specifically for showcasing photographs alone were not popularized in the United States until closer to 1860. Before that point, photographs were not thought of as items to be reproduced and shared. Demand for photo albums was spurred on in large part by the growing popularity of the carte de visite, a small photograph distributed in the same manner one might a visiting card.[6]
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