People who are complaining are probably not watching Stacey's YouTube videos, or are simply not understanding that "It ships when it ships" is the bottom line. They tell you truthfully , upfront so you have a chance to make the decision to purchase, so I feel it's very unfair to then get upset when your purchase doesn't arrive in a time frame that you decided would be acceptable in your own mind.

Fabulous store! They carry a ton of products; dies, stamps, paper, ribbon, gelatos , copics, watercolors, etc. if you need it they probably have it. The store is laid out very well and each product displayed well. Some are grouped well together in project ideas. The staff is extremely knowledgeable, kind and helpful. The products are priced very well.  Parking is pretty easy but the parking lot does have a bit of seedy element to it.
Yes lots of product but don't be in a hurry for orders.  I received order today of order placed ONE YEAR AGO on July 18, 2016.  And it wasn't complete because one item had been "discontinued".  I don't believe it for a minute.  If been asking and asking and was told it ships when it ships.  I asked again on 17th and low and behold they found only part of my order in the sinkhole of orders.  Might have lots of good product but if going to have sales be sure to have staff to ship orders before you start yet ANOTHER sale.
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Your scrapbook album is where you'll arrange and store your decorated memories. Choose an album that's an appropriate size and has the right number of pages for the project you're undertaking. The three basic album sizes are 8” x 8”, 8” x 11” and 12” x 12.” Albums are sold in a variety of colors, patterns and materials. Be sure to choose a durable material that will last as long as the items inside. 
I got a little claustrophobic once when I went on a Saturday, (although my doctor called it an anxiety attack, when the same symptoms occured a couple years ago where I used to work!) so i avoid going on Saturdays.  I found out it was probably coupon day or the anniversary sale or something when I went, so oh well, no coupons for me.  Avoiding saturdays there from now on, might be a good idea for me.
According to Google Trends, the search terms related to scrapbook and scrapbooking have seen a 70 percent decline since its peak in 2005-2006.[20] However, there is much debate among the community of people who engage in memory keeping about what the decline means for the health and future of the industry as a whole. What seems to be clear is that traditional scrapbooking is once again in a transition period due to many forces including current economic issues, the influence of social media and the ease of digital sharing, and the rejection of the stereotype of traditional scrapbooks being something that is for older women. However, if one takes a closer look, it is easy to see all the ways people continue memory keeping even if it doesn't fall strictly within the definition of traditional scrapbooking as defined here.

 Hmmmm.)   When I emailed, I get a reply saying that they are behind on their orders and stuff like that.  It's two Stamping Bella stamp sets and they don't carry this brand any where else, except of course the actual company.  I am so used to my orders coming within days to, at most, a week or two, but this is way too long.  I'm not too far away from the store, but they don't have these particular stamps in their store.  :-/
I have been buying from Stacey since I found her about three years ago.  I love her video classes and she is so real you can't help but love her.  The only reason I didn't give this review 5 stars is because of the shipping times.  Yes!!! She means it ship when it ships. She tells you up front so don't grow impatient.  You will get your stuff and you will be happy with it.  I ordered from the last big sale (July 16, 2016) and still haven't gotten my product.  The thing is....you can't get the SMS products anywhere else.  Her products are exclusive and really good and the prices are fair.  She tries to give you as much for your money as she possibly can.  She really cares.  I have never been to the store (it is on my bucket list) but I have learned so much from her.  All I can say is that the SMS products are yummy and she is so cute and the SMS team is doing the best they can.  Have some patience - it's hard I know but it will be well worth it!
Also, also on a good note, I've seen a few of Stacey's videos and have learned some things.  For instance, now i know the difference between a Sizzix Big Kick and a Sizzix Big Shot!  And now i know why I don't see the Big Shot in Joann's or Michael's!  (I hear more of the Big Shot than the Big Kick, so I wanted to find out the difference between them.)
Scrapbooking is one of the largest categories within the craft and hobby industry and now considered[by whom?] to be the third most popular craft in the nation. From 1996 through 2004, sales of scrapbooking products increased across the United States. In 2005, annual sales flattened for the first time after many back to back years of double growth. From 2006 through 2010 traditional scrapbooking sales have declined, while digital forms of scrapbooking have grown. Traditional scrapbooking sales for 2010 have declined to about $1.6 billion in annual sales from a peak of about $2.5 billion in 2005.[28]
One of the newest trends into scrapbooking is bringing the layout designs down to a much smaller size.[citation needed] Small enough to carry in a small bag with on the go updates and area for creativity and memory keeping. A traditional Traveler’s Notebook is a simple leather cover with a band to keep closed. The cover can hold up to six inserts which can be used in many ways. The notebook has grown in popularity, allowing for journaling and memory keeping for any interests.
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