I have called monthly. Customer Service has been very polite but completely unable to do anything. They were "overwhelmed" with orders. They are currently processing orders from the first day of ordering-- but my order number is 200 higher than the batch they are currently processing. Since it has taken three months to get this far, they understandably cannot predict when mine will be processed. (Sarcasm intended.)
Early digital scrapbooks were created from digital photos uploaded to an external site. Over time, this moved to a model of downloading software onto a personal computer that will organize photos and help create the digital scrapbook. With the growth of Web 2.0 functionality, digital scrapbooking is going back online, to avoid the hassles of having to download and install PC software. The availability of cheap online storage (e.g., on Amazon's S3 service), and the desire to leverage pre-uploaded online albums (e.g., on Yahoo's Flickr) make it more convenient for users to directly compose their digital scrapbooks online. Print on demand fulfillment enables such digital scrapbooks to effectively supplant traditional scrapbooks.
While some people prefer the physicality of the actual artifacts they paste onto the pages of books, the digital scrapbooking hobby has grown in popularity in recent years. Some of the advantages include a greater diversity of materials, less environmental impact, cost savings, the ability to share finished pages more readily on the internet, and the use of image editing software to experiment with manipulating page elements in multiple ways without making permanent adjustments. A traditional scrapbook layout may employ a background paper with a torn edge. While a physical page can only be torn once and never restored, a digital paper can be torn and untorn with ease, allowing the scrapbooker to try out different looks without wasting supplies. Some web-based digital scrapbooks include a variety of wallpapers and backgrounds to help the users create a rich visual experience. Each paper, photo, or embellishment exists on its own layer in your document, and you can reposition them at your discretion.
In addition to preserving memories, the hobby is popular for the strong social network that scrapbooking can provide. Hobbyists, known as "scrappers" or "scrapbookers", get together and scrapbook at each other's homes, local scrapbook stores, scrapbooking conventions, retreat centers, and even on cruises. The term "crop", a reference to cropping or trimming printed photographs, was coined to describe these events.
Old scrapbooks tended to have photos mounted with photomounting corners and perhaps notations of who was in a photo or where and when it was taken. They often included bits of memorabilia like newspaper clippings, letters, etc. An early known American scrapbooker and inventor of scrapbooking supplies was Mark Twain. Twain carried scrapbooks on his travels as he collected souvenirs, clippings and pictures.