People who are complaining are probably not watching Stacey's YouTube videos, or are simply not understanding that "It ships when it ships" is the bottom line. They tell you truthfully , upfront so you have a chance to make the decision to purchase, so I feel it's very unfair to then get upset when your purchase doesn't arrive in a time frame that you decided would be acceptable in your own mind.
My wife goes to SMS quite literally all the time so I suppose you could say I go here all the time. I am not a scrapbook aficionado because I am quite literally "artistically challenged." I own it, I admit it, I don't try to pretend I'm anything I'm not. However, having been in this store as many times as I have with my wife, I feel the need to elaborate more specifically on the things the spouses of scrapbooking people might enjoy:
Please do NOT purchase anything online or order in the store or you may wait over 3 months like me to receive your PAID product!!! A friend and I went to this store in August 2013 and I ordered a $ 9 stamp set and she ordered a Halloween die for less then $10. The store sale was 20% off entire store. My friend grabbed the last stamp "My Favorite Things a la modes Fight like a Girl" and so I paid for it and Stacey said she would still give us the 20% off and ship both our orders to us free since they were out of stock on these items. I gave her my address to mail both items to save her shipping costs. A couple of months went by and I contacted Stacey on her facebook page for the store 12/9/13 inquiring about our product. She told me our order was mailed out late October 2013 and she would contact USPS and if she had to then resend another order and call me to verify my address. I left my address on her facebook page and still have not heard from her as of DECEMBER 14, 2013 !! I filled out a complaint online to the Better Business Bureau. I received a confirmation email from BBB stating she has until January 17, 2014 to respond to this complaint. I read Several complaints on her facebook page about the poor or lack of customer service on prepaid orders, especially online orders never being fulfilled, customers never being contacted on their orders. Stacey's response to one lady was "We are a small Mom and Pop shop...." WOW ! Really! I think it's ridiculous that she continues to have Big sales events, free make and takes every weekend, and people are prepaying for orders either in her store or online and yet we all sit here and wait for our PREPAID merchandise !!! Doesn't matter if a store is big or small...Customer's shouldn't have to wait over 3 months to receive something they already paid for and not one person from her store contact the customer!!!
They have been updating their systems and hiring new employees, but in order to continue giving the deep discounts to their customers and still be profitable, they can't go hiring hundreds of employees to manage all their orders or spend tens of thousands on a better system.  They offer free shipping on most items with a $50 or more order.  There are a few items that weigh so much they cannot offer free shipping.  With each new change that has been implemented, there have been improvements on shipping times.  They are doing what they can and eventually they will find that formula that works best to reduce ship times to the best they possibly can.  It's all a matter of finding those solutions.  The owners of this store really want the best for their customers which is why they work so hard to get amazing products at amazing prices.
A scrapbooking, card makers and crafters dream. We do day, weekend and weekday crops and retreats. Our studio is set up for scrapbooking, card making and all kinds of crafting, as well as classes and crops. The studio has amazing natural light, plus we have installed LED lights above work stations, and have even added Ott Lites to each work station.  Each station also comes with a self healing magnetic mat and a basket with some essential tool. The studio is setup with all the latest tools and toys to play with. The building has WIFI for your use will you visit as well.
Following the lead of Keeping Memories Alive (which was originally in the smaller building next door and named The Annex in its early years), many other stores have popped up and cater to the scrapbooking community. These shops provide many of the necessary tools for every scrapbooker's needs. Besides Keeping Memories Alive, these include companies such as Creative Memories, Making Memories, Stampin' Up!, and Close to My Heart.
An international standard, ISO 18902, provides specific guidelines on materials that are safe for scrapbooking through its requirements for albums, framing, and storage materials. ISO 18902 includes requirements for photo-safety and a specific pH range for acid-free materials. ISO 18902 prohibits the use of harmful materials, including Polyvinyl chloride (PVC) and Cellulose nitrate.
Your scrapbook album is where you'll arrange and store your decorated memories. Choose an album that's an appropriate size and has the right number of pages for the project you're undertaking. The three basic album sizes are 8” x 8”, 8” x 11” and 12” x 12.” Albums are sold in a variety of colors, patterns and materials. Be sure to choose a durable material that will last as long as the items inside. 
Organizing your tools and paper is half the battle in putting together the ultimate scrapbook. A storage system with lots of drawers will help keep a tidy workspace and work more efficiently. If you're an on-the-go scrapbooker, choose a scrapbook tote with several pockets for all of your art supplies. Totes are ideal for scrapbooking during vacations or getting together with friends for an afternoon of arts and crafts. 
Yes lots of product but don't be in a hurry for orders. I received order today of order placed ONE YEAR AGO on July 18, 2016. And it wasn't complete because one item had been "discontinued". I don't believe it for a minute. If been asking and asking and was told it ships when it ships. I asked again on 17th and low and behold they found only part of my order in the sinkhole of orders. Might have lots of good product but if going to have sales be sure to have staff to ship orders before you start yet ANOTHER sale.
Furthermore, digital scrapbooking is not limited to digital storage and display. Many digital scrappers print their finished layouts to be stored in scrapbook albums. Others have books professionally printed in hard bound books to be saved as keepsakes. Professional printing- and binding-services offer free software to create scrapbooks with professional layouts and individual layout capabilities. Because of the integrated design and order workflow, real hardcover bound books can be produced more cost effectively.
Now, sadly, we do not ship 12 x 12 paper as we are just not good at it! We don't want you to have any bent corners :) So, we are stocking their 8 x 8 Paper Pads and all the lovely embellishments to go with! I have to give Graphic 45 and their wonderful staff a BIG SHOUT OUT as they have all... been so wahooo kachooo ahhhmazing! I think that they are as excited to be back at SMS as we are to have their newest lovelies that so make my heart happy!!

Yes lots of product but don't be in a hurry for orders. I received order today of order placed ONE YEAR AGO on July 18, 2016. And it wasn't complete because one item had been "discontinued". I don't believe it for a minute. If been asking and asking and was told it ships when it ships. I asked again on 17th and low and behold they found only part of my order in the sinkhole of orders. Might have lots of good product but if going to have sales be sure to have staff to ship orders before you start yet ANOTHER sale.
The advent of modern photography began with the first permanent photograph created by Joseph Nicéphore Niépce in 1826.[7] This allowed the average person to begin to incorporate photographs into their scrapbooks. However, books or albums made specifically for showcasing photographs alone were not popularized in the United States until closer to 1860. Before that point, photographs were not thought of as items to be reproduced and shared. Demand for photo albums was spurred on in large part by the growing popularity of the carte de visite, a small photograph distributed in the same manner one might a visiting card.[6]
×